Shipping & Refunds

Shipping and Refund Policy

Thank you for shopping with Alaura! We want to ensure that your shopping experience is as smooth and enjoyable as possible. Below, you'll find detailed information about our shipping and refund policies to keep you informed.

Shipping Policy:

At Alaura, we strive to process and ship your orders in a timely manner to provide you with a satisfying shopping experience. Here's what you can expect from our shipping process:

  1. Processing Time: Once your order is placed, please allow 1-3 business days for us to process and prepare your items for shipment. During this time, we meticulously inspect and package your products to ensure they arrive in perfect condition.

  2. Shipping Time: After the processing period, your order will be shipped to your designated address. Our estimated shipping time is 5-8 business days. Please note that this time frame may vary depending on factors such as your location and current shipping conditions.

  3. Total Delivery Time: Considering both the processing and shipping times, the total delivery time for your order will typically fall between 6-11 business days. We appreciate your patience and understanding while your order makes its way to you.

Refund Policy:

While we hope you love your purchase, we understand that situations may arise where a refund is necessary. Our refund policy is designed to provide you with a hassle-free experience:

  1. Refund Eligibility: We accept refund requests within 30 days from the date you receive your order. If you don't like us, request a refund - it's that simple! Orders can be cancelled up until your order has been shipped. Refunds after this period can only happen once the product is returned and if sent away within 30 days of receiving it.

  2. Initiating a Refund: If you wish to request a refund, you can do so by contacting us through our website's contact tab or by sending an email to info@alauraclothing.com. Please provide your order details, reason for the refund, and any relevant information to expedite the process.

  3. Refund Process: Once we receive your refund request and confirm the eligibility of the items, we will initiate the refund process. Postage for any refunds won't be covered unless the order is damaged on arrival. Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refunded amount to appear in your account, depending on your payment provider.

Contact Us:

If you have any questions, concerns, or need assistance with your order, we are here to help! You can reach out to us through the contact tab on our website or by emailing us at info@alauraclothing.com. Our dedicated customer support team is ready to assist you and provide the information you need.

Thank you for choosing Amora for your fashion needs. We value your trust and look forward to serving you with high-quality products and exceptional customer service.

Sincerely,

Alaura Customer Care